Website privacy
Privacy notice.
This notice explains how Serveh Beauty & Laser Clinic handles information sent through this website. Please do not use the enquiry form for urgent matters, medical records or highly sensitive health information.
What we collect
If you request a consultation, we collect the name, email address, optional phone number, treatment interest and message you provide. Our website host and security services may also process limited technical information needed to deliver and protect the website.
How we use and share it
We use enquiry details to respond, discuss your goals and arrange a consultation. Form submissions are processed by Web3Forms and delivered to Serveh’s nominated email inbox. We also keep a limited customer-relationship record in our secure website database so enquiries are not lost and we can recognise an existing customer. This record contains contact details, source, treatment interests, relationship status and communication preferences; the free-text enquiry message is not copied into that database. Appointment data entered in the booking window is handled by Timely under its own privacy practices. We do not sell personal information.
Marketing choices
Asking a question or making a booking does not automatically subscribe you to marketing. We record email or SMS marketing permission separately, including its source and date. If you opt in, you can change your mind at any time by using the unsubscribe method in a message or contacting us. We record that choice so you are not contacted again accidentally.
Timely and clinical information
Timely remains our primary appointment and treatment system. When we import customer information from Timely into our relationship database, we limit it to identity, contact, customer status, service interests and communication preferences. Detailed consultation, treatment, health and clinical notes remain in Timely and are not imported into the marketing database.
Website analytics
If you choose “Allow analytics”, Google Analytics may collect limited information about how you found and used this website, such as the page viewed, general device information and broad location. We do not send consultation-form answers, names, email addresses, phone numbers or treatment concerns to Google. Analytics storage is off unless you grant permission, and advertising storage remains off while paid advertising is not active. You can change your choice using “Privacy choices” in the website footer.
Retention and your choices
We keep enquiry information only for as long as reasonably needed to respond, manage the relationship, keep communication preferences accurate and meet applicable legal obligations. You may ask to access or correct your details, withdraw marketing permission, or request deletion where the law permits.
Contact
For a privacy question, contact Serveh Beauty & Laser Clinic at admin@servehbeauty.com.au.